1. Introduction

The City College Jayanagar Feedback Policy serves to continuously improve the quality of education, administration, and student support services. This policy includes structured mechanisms to gather feedback from various stakeholders (students, faculty, alumni, parents, employers) and implement both positive reinforcements and corrective actions. The policy aligns with NAAC standards and aims to enhance the overall institutional performance.

2. Stakeholders

The feedback mechanism includes the following stakeholders:

• Internal Stakeholders:

• • Students: Feedback on curriculum, teaching methods, facilities, and overall experience.
  • Faculty: Feedback on curriculum development, teaching resources, and institutional support.
  • Administrative Staff: Feedback on institutional processes and governance.

• External Stakeholders:

• • Parents: Feedback on their ward’s academic and co-curricular progress.
  • Alumni: Feedback on the relevance of the curriculum and their preparedness for the job market.
  • Employers: Feedback on the employability and skills of graduates.

3. Feedback Mechanism

Feedback will be collected at the end of each academic term through various methods (surveys, meetings, online forms). Different types of feedback forms for each stakeholder will be used, as outlined in the annexures. Key types of feedback include:

• Course and Curriculum Feedback (Students, Alumni, Faculty)
• Teaching-Learning Feedback (Students, Faculty)
• Facility and Resource Feedback (Students, Parents, Faculty)
• Exit Survey (Final year students, Alumni)

Employer Feedback (Employers of graduates)

4. Positive Feedback Plan of Action

• For Students: Recognition of high-performing students through academic awards, merit certificates, and opportunities to participate in advanced workshops, internships, or leadership roles.
• For Faculty: Public acknowledgment of effective teaching practices through awards, merit-based incentives, and opportunities for professional development (workshops, seminars, certifications).
• For Alumni: Invitations to mentor current students, participate in guest lectures, and engage in collaborative initiatives with the college.
• For Parents: Open communication and appreciation during parent-teacher meetings, showcasing the positive impact of their involvement.

For Employers: Establishing long-term partnerships for internships, guest lectures, and campus recruitment activities based on positive feedback about graduates.

5. Negative Feedback Plan of Action

• For Students:

• • Action: Implement remedial classes, academic counseling, and skill enhancement programs for students struggling academically.
  • Monitoring: Class mentors and faculty advisors will track the progress and provide individual support.

• For Faculty:

• • Action: If feedback indicates areas of improvement in teaching methodologies, the faculty will be given opportunities to attend training and professional development programs.
  • Monitoring: The Head of Department (HoD) and Internal Quality Assurance Cell (IQAC) will assess improvement after specific interventions.

• For Alumni:

• • Action: Adjustments in the curriculum will be made to address the skills gap identified through alumni feedback.
  • Monitoring: Regular reviews of curriculum relevance with input from alumni and industry experts.

• For Parents:

• • Action: Address concerns regarding institutional facilities, student well-being, and academic progress through regular parent-teacher interactions.
  • Monitoring: The administration will provide timely updates to parents on actions taken.

• For Employers:

• • Action: Address gaps in employability skills by revising curriculum, introducing industry-relevant courses, and collaborating with employers for specialized training programs.
  • Monitoring: Continuous engagement with employers and tracking of graduate performance in the workforce.

6. Consolidation and Corrective Actions

• Action Taken Reports (ATR): The feedback will be analyzed by IQAC and the Academic Council. Action will be taken based on feedback, and the ATR will be shared with stakeholders through college meetings or posted on the institutional website.

7. Feedback Frequency

• Students: End of every semester.
• Faculty: Annually and post-course completion.
• Parents: During Parent-Teacher Meetings (PTM) held biannually.
• Alumni: Annually through exit surveys and alumni meetings.
• Employers: Annually through employer feedback forms and recruitment drives.

Annexure (Feedback Forms)

1. Student Feedback Form on Course Curriculum

2. Student Feedback Form on Faculty

3. Faculty Feedback Form on Curriculum

4. Alumni Feedback Form

5. Employer Feedback Form

This policy provides a structured framework to collect and act on feedback, ensuring continuous improvement at City College Jayanagar in line with NAAC standards.

Feedback Committee Table – City College Jayanagar

FEEDBACK MECHANISM – City College Jayanagar

Feedback is obtained periodically from various stakeholders to enhance academic quality, student support, and institutional facilities. The process involves collection, analysis, and the implementation of corrective actions or reinforcements based on the feedback received. The goal is to align the institution’s performance with its vision, mission, and NAAC standards.

Feedback Collection and Analysis Process

1. Feedback Collection

Feedback is collected through both online and offline channels from the following stakeholders:

• Students (at the end of every semester)
• Faculty (annually and at the end of courses)
• Parents (during parent-teacher meetings)
• Alumni (during alumni meets and exit surveys)
• Employers (annually and during recruitment drives)

2. Feedback Channels

• Course Feedback: Collected from students at the end of each semester regarding course content, delivery, and relevance.
• Faculty Feedback: Collected from students about the teaching methods, communication skills, and engagement of faculty members.
• Facility Feedback: Collected from students, faculty, and parents regarding the availability and quality of institutional resources (classrooms, labs, libraries, etc.).
• Alumni Feedback: Collected during alumni meets to assess the relevance of education received and preparedness for the workforce.
• Employer Feedback: Collected to assess the employability and professional skills of graduates.

3. Feedback Flow Chart

The feedback process is structured as follows:

1. Collection of Feedback:

1. • Collected by respective coordinators and faculty members using structured forms.

2. Consolidation by HoD:

1. • Head of Department consolidates feedback received from various stakeholders.

3. Analysis by IQAC:

1. • The Internal Quality Assurance Cell (IQAC) analyzes the feedback in coordination with Programme Assessment Committees (PAC) and Department Advisory Committees (DAC).

4. Action Taken Report:

1. • Corrective actions are formulated based on feedback analysis and reviewed by IQAC, Academic Council, and the Governing Body. An Action Taken Report (ATR) is created, summarizing the actions implemented and the impact.

5. Implementation and Monitoring:

1. • Corrective actions are implemented by the respective departments. Continuous monitoring ensures that the measures taken are effective.

6. Review by Academic Council:

1. • Final reports are submitted to the Academic Council and Governing Body for further strategic improvements.

Types of Feedback and Frequency

Feedback Outcomes

• Positive Outcomes:

• • Recognition of high-performing faculty and students.
  • Strengthening of successful courses and programs.
  • Expansion of well-received student support services.

• Corrective Measures:

• • Introduction of remedial classes and additional support for low-performing students.
  • Faculty development programs for teachers receiving lower ratings.
  • Infrastructure improvements based on feedback from students and parents.

FEEDBACK RELEVANCE MATRIX – City College Jayanagar

Key

• ✓: Indicates that this parameter is relevant for the particular stakeholder’s feedback.
• –: Indicates that this parameter is not applicable to that stakeholder’s feedback.

Explanation of Parameters

1. Feedback on Curriculum:

1. • This includes questions about the curriculum’s relevance to the student’s academic goals, the balance between theory and practice, and how well it addresses industry gaps.

2. Feedback on Faculty:

1. • This covers the faculty’s knowledge, teaching methodologies, and communication with students.

3. Feedback on Facilities:

1. • Questions regarding the infrastructure, learning resources (library, labs), and IT resources (Wi-Fi, computers) fall under this category.

4. Overall Institutional Feedback:

1. • This includes feedback on the overall learning experience, administrative support, extracurricular opportunities, and career support.